FAQ

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HOW DOES SILVER LINING’S CONCIERGE SERVICE WORK?

Silver Lining Concierge provides concierge services to metro-Toledo and metro-Detroit clients. We offer Home Care Concierge, Business Concierge, and Personal Concierge services.

Business Concierge Clients:

Once your organization partners with SLC, you will only need to provide your name and company name in order to submit your task requests.

Requests can be conveniently submitted via email, phone, or SMS (text message). If an onsite concierge desk is available at your location, you may stop by and make your request. After receiving your task request and any details, our Control Center assigns it to one of our concierges to complete.

We complete a wide variety of task requests from grocery shopping and post office runs to retrieving your child’s school project from the kitchen counter and dropping it off at school.

For individual clients, not affiliated with a corporate partner, you may contact our office to get started with your Silverlined services. We will conduct a brief “Get To Know You” informational call to get familiar with you and your needs. You will be ready to make your first request in no time.

Home Care Concierge Clients

HCC clients must schedule a home assessment meeting (a Get to Know You”) where we will discuss needed services and care frequency. Services can begin shortly thereafter.

WHAT KIND OF “STUFF” CAN YOU HELP WITH?

Homecare – Non-Medical
Grocery shopping
Gift wrapping
Addressing thank you cards
Mailing packages
Collating papers
Preparing your home for visiting guests
Store returns/exchanges
Event & party help
Drop off donations
Pickup dry cleaning

As long as it is legal, ethical, and moral, we can do it. Many of our clients worry that their tasks are too mundane and “insignificant”. Those are the tasks for which we are made! Our job is to assist you with the “stuff” of life. Can’t make it to the post office? We can do it. Expecting visitors and need the sink full of dishes to disappear? We can do it. Laundry piling up and running out of options? Let us help. On bed rest and craving pickles? Yes. We can do that, too.

HOW CAN I MAKE A REQUEST?

The process is easy.

(1) Our Control Center receives your requests and assigns it to one of our concierges to complete. Requests can be submitted via email, phone, or SMS (text message). If an onsite concierge desk is available at your location, you may stop by and make your request.

(2) Once your request has been made, you may select your preferred method of payment (cash, debit/credit) to pay for third third-party costs associated with your task (goods and services, tolls, parking, etc.).

(3) Upon completion of your task(s), the concierge will notify you via your method of choice (email, phone, or text) that your task has been completed. If there were any additional costs associated with the completion of your task(s) the concierge will let you know.

CAN I TRUST YOUR CONCIERGES?

Without question! All of our PAs submit to a rigorous application process that includes resume screening, one on one interviews, background and reference checks. We want to ensure that only the best people are part of the SilverLined team.

Silver Lining Concierge is a fully insured professional services company with a team who prides itself in exceeding expectations and delivering client focused service.

Personal. Professional. Period.

WHAT ABOUT PRIVACY?

Confidentiality and privacy is important to us. We understand that you want to keep your private life private and keep your business, just that. Your business. Our personal assistants/concierges are well trained and understand the importance of client privacy and confidentiality.

WHAT IS THE BENEFIT OF CHOOSING A LOCAL CONCIERGE COMPANY?

Silver Lining Concierge, LLC is a corporate concierge providing concierge, personal assistant and event planning services to metro-Toledo & metro-Detroit Class A office buildings, luxury condominiums, top level corporations and individual clients. We offer a top level service to those in our community.

Our concierges are your local Feet On The Street team.

Unlike national companies…We live here. We work here. And we are a part of the community. Silver Lining Concierge serves our community by being a champion of local business and supporting local charities.

As a locally-owned and operated small business, Silver Lining Concierge is nimble and flexible allowing us to better cater to our clients with minimal hurdles.

MBE EDGE Certified
City of Toledo – Certified MBE
Woman Owned and Operated